Terms of Use

1. Acceptance of Terms

These Terms of Use form a binding agreement between you and First Compounding Pharmacy Limited (Registration No. PVT-6LULL579). If you disagree with any part of these terms, do not use our website or services.

2. Medical Disclaimer

2.1 Not Medical Advice

• Website content is not a substitute for professional medical advice, diagnosis, or treatment
• Always consult qualified healthcare professionals for medical concerns
• Never disregard professional medical advice or delay seeking it because of something you read on our website

2.2 Product Information

• FCPL compounded medicines require valid prescriptions from licensed physicians
• Botanical products are supplements, not replacements for prescribed medication
• We are not liable for misuse, self-diagnosis, or self-treatment

2.3 Emergency Situations

In case of medical emergency, contact emergency services immediately or go to the nearest hospital. FCPL is not an emergency medical facility.

3. Ordering & Prescriptions

3.1 Prescription Requirements

• Valid prescription required for all compounded medicines
• Prescriptions must be from licensed physicians in Kenya
• We verify prescriptions with prescribing doctors when necessary
• International prescriptions require validation by Kenyan-licensed physicians

3.2 Order Processing

• Orders processed via secure Odoo-integrated platform
• We reserve the right to refuse orders non-compliant with PPB regulations
• Orders may be cancelled if prescriptions cannot be verified
• Delivery times are estimates, not guarantees

3.3 Delivery & Shipping

• Nationwide delivery available
• Cold-chain maintained for temperature-sensitive items
• Shipping costs calculated at checkout
• Risk of loss transfers to you upon delivery
• Signature may be required for certain medications

4. Intellectual Property

4.1 Ownership

All content on our website is owned by FCPL or our licensors:

• Text content: Articles, product descriptions, educational materials
• Images & Graphics: Photographs, illustrations, diagrams
• Trademarks: FCPL logo, CurcuPure™, AshwaMax™, and other brand names
• Design Elements: Website layout, user interface, design patterns

4.2 Permitted Use

You may:

• View and display content for personal, non-commercial use
• Print reasonable copies for personal reference
• Share links to our website via social media

4.3 Prohibited Use

You may not:

• Reproduce, modify, or distribute content without permission
• Use trademarks without written authorization
• Reverse engineer or decompile any website code
• Use content for commercial purposes without license

5. User Conduct

You agree not to:

6. Payment & Refunds

6.1 Payment Methods

• Secure payments via approved Kenyan payment gateways
• Accepted methods: M-Pesa, debit/credit cards, bank transfer
• All prices in Kenyan Shillings (KES) unless specified
• Prices subject to change without notice

6.2 Refund Policy

6.3 Refund Process

1. Contact customer service within 7 days of issue
2. Provide proof of purchase and issue details
3. Return unused portion of product (if applicable)
4. Refund processed within 14 business days
5. Refunds issued to original payment method

7. Limitation of Liability

7.1 Exclusions

FCPL is not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Errors or omissions in third-party content
• Internet connectivity issues or service interruptions

7.2 Liability Cap

Total liability for any claim related to our services is capped at the total value of the order in question.

7.3 Exceptions

Limitations do not apply to:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

8. Indemnification

You agree to indemnify and hold harmless FCPL, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our website or services
• Your violation of these Terms of Use
• Your violation of any rights of third parties
• Your submission of false or fraudulent information

9. Governing Law & Dispute Resolution

9.1 Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Kenya.

9.2 Dispute Resolution

1. Negotiation: Parties shall attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, parties shall attempt mediation through a recognized Kenyan mediation service
3. Arbitration: If mediation fails, disputes shall be resolved by arbitration in Nairobi under Kenyan law
4. Litigation: As a last resort, disputes may be brought before Kenyan courts

9.3 Jurisdiction

Any legal proceedings shall be brought in the courts of Kenya, and you consent to the exclusive jurisdiction of these courts.

10. Changes to Terms

We may update these Terms of Use periodically. We will notify you of material changes by:

• Posting notice on our website
• Sending email to registered users
• Updating the "Last Updated" date at the top of these terms

Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact Information